Widerrufsrecht

WITHDRAWAL POLICY

RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen 
days without giving any reason. The withdrawal period is fourteen 
days from the day on which you, or a third party designated by you 
who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us:

Company Name: MOUSEE GLOBAL TRADING LIMITED
Registration Number: 80454310
Address:
FLAT 2304, 23/F HO KING COMM CENTRE
2-16 FA YUEN STREET
MONG KOK
HONG KONG

by means of a clear statement of your decision to withdraw from this 
contract. To meet the withdrawal deadline, it is sufficient that you 
send your communication concerning your exercise of the right of 
withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, you will receive a refund 
exclusively in the form of store credit for our online shop. A 
refund to the original payment method used for the purchase is 
excluded.

By placing your order, you agreed to our Terms & Conditions and this 
Withdrawal Policy. If you nevertheless open an unjustified dispute 
with a payment provider (such as Klarna or PayPal), we expressly 
reserve the right to pass on any resulting processing fees, 
chargeback fees, or administrative costs to you.

The store credit will be issued no later than fourteen days from the 
day on which we receive your withdrawal notice and either receive 
the returned goods or you provide proof that the goods have been 
returned.

The store credit is valid for three years from the date of issue and 
can be used for all products available in our online shop. Cash 
redemption of store credit is not possible.

EXCLUSION OF THE RIGHT OF WITHDRAWAL (HYGIENE & HEALTH PROTECTION)
The right of withdrawal does not apply to the following goods where 
hygiene and health protection requirements make them unsuitable for 
resale after use:

Hair styling products (such as dryer attachments, curling 
attachments, brushes, and similar accessories) that come into direct 
contact with hair and skin during use. Even after a single use, 
hair, skin particles, or styling residues may remain in small 
components and openings, making hygienic reprocessing impossible.

Once a product has been opened or used and is nevertheless returned, 
no monetary refund will be issued. Instead, store credit equal to 
the value of the product will be provided.

Your statutory rights regarding defective products remain unaffected.

RETURN OF GOODS
You must return the goods without undue delay and in any event no 
later than fourteen days from the day on which you notify us of your 
withdrawal from this contract.

If the return is caused by the consumer, the consumer is responsible 
for the shipping fee. The specific fee depends on the express 
company you choose.

If, due to our reasons, the goods received are damaged or incorrect, 
the consumer is not required to bear the shipping fee.

Please send returns to:
MOUSEE GLOBAL TRADING LIMITED
Flat 2304, 23/F Ho King Comm Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong

The deadline is met if you send the goods before the fourteen-day 
period has expired. You are responsible for the direct cost of 
returning the goods.

Last updated: 31.07.2026